Revscale Inbound Inbox Agent: AI Email Classifier & Auto-Responder Across 5 Business Departments

Problem:

Revscale was receiving a high volume of inbound emails spanning multiple departments, high-priority requests, customer support queries, promotional inquiries, finance and billing issues, and sales prospects, all landing in one inbox with no automated triage, routing, or response system, causing delayed replies and inconsistent handling.

Solution:

Built a Gmail-triggered n8n workflow that passes every inbound email through the Revscale Inbound Agent, which classifies the email into one of five department branches (High Priority, Customer Support, Promotion, Finance/Billing, Sales Prospect) and routes it accordingly: each branch runs a department-specific AI agent that generates a tailored email draft or auto-reply, stores a Google Docs summary, and for Sales Prospect emails additionally auto-replies, edits CRM fields, and updates the Revscale CRM via HTTP request, with a No Operation path handling irrelevant emails cleanly.

Result:

Fully automated Revscale's inbound email operations, every incoming message is now classified, routed to the correct department agent, responded to appropriately, and logged, with sales prospects automatically entered into the CRM, reducing manual email handling to near zero.