Daily CS Email Digest: Zoho Mail API → Claude AI Summarization → Morning Briefing

Problem:

The customer support team's Zoho inbox accumulated emails daily with no consolidated view, managers had to manually open, read, and mentally summarize every thread each morning to understand what needed attention, wasting time before they could prioritize the day's work.

Solution:

Built a 5-step Make.com scenario scheduled daily at 7:00 AM. The workflow opens with an HTTP POST to Zoho's OAuth endpoint to programmatically refresh the access token, then fires a GET request to the Zoho Mail API to retrieve all emails from the last 24 hours. An Aggregator module bundles all retrieved email bodies into a single payload, which is passed to Claude via Anthropic's Simple Text Prompt node to generate a structured summary of key topics, action items, and threads requiring attention. The final HTTP POST sends the AI-generated digest back through Zoho Mail to the designated recipient.

Result:

The CS team now receives a concise AI-written summary of the previous 24 hours of inbox activity every morning at 7:00 AM, replacing manual inbox review with a ready-to-act daily briefing.